A majority of Mansfield residents have a positive perception of their city and are more highly satisfied with city services than residents in most other cities in Texas and nationwide. Those are the results of a citywide community satisfaction survey recently presented to the City Council.
More than 3,000 surveys were mailed to a random sampling of Mansfield residents in November. The goal was to receive 400 completed surveys for the data to be statistically valid. Mansfield residents completed 632 surveys.
In addition to giving kudos, residents surveyed said there were several top priorities where improvements could be made. Most of those priorities were regarding city streets and traffic. Traffic flow and congestion management, maintenance of city streets and timing of traffic signals on city streets were three of the top five priorities named by residents surveyed. Other priorities were visibility of police in neighborhoods and disaster preparedness education.
“Community outreach is among the strategic initiatives identified by the council,” says City Manager Joe Smolinski. “The council’s goal is to address resident concerns and plan for the city’s future. With those concerns articulated by residents through the survey, City staff will now begin developing the strategies to address those concerns and present those plans to the City Council in the months ahead.”
When asked how satisfied they were with Mansfield as a place to live, 90 percent of respondents said they were very satisfied or satisfied with the city. When asked about Mansfield as a place to raise children, 89 percent were very satisfied or satisfied.
- Overall quality of life in Mansfield – 86 percent were very satisfied or satisfied.
- Overall image of Mansfield – 85 percent were very satisfied or satisfied.
Regarding residents’ satisfaction with City services, 92 percent were very satisfied or satisfied with the quality of police, fire and EMS. When asked about the overall quality of parks and recreation programs and facilities, 88 percent were very satisfied or satisfied.
- Overall quality of City water & sewer utilities – 78 percent very satisfied or satisfied
- Overall quality of public library services – 77 percent very satisfied or satisfied
- Overall effectiveness of City communication with the public – 62 percent very satisfied or satisfied.
Mansfield ranked higher in resident’s satisfaction with major categories of city services, compared to several Texas cities with populations ranging from 40,000 to 125,000.
- Overall quality of police, fire and EMS – Mansfield respondents 92 percent, compared to 88 percent from the Texas cities list.
- Overall quality of parks/recreation programs and facilities – Mansfield respondents 88 percent, compared to 78 percent from the Texas cities list. Among the cities compared were Cedar Hill, DeSoto, Pflugerville, Round Rock and Sugar Land.
- Overall quality of library services – Mansfield respondents 77 percent, compared to 49 percent from the Texas cities list.
- Overall quality of customer service received from City employees – Mansfield respondents 80 percent, compared to 69 percent from the Texas cities list.
For more: mansfieldtexas.gov/CivicAlerts.aspx?AID=480
